Yarnstep support
One person reads every email, usually within a day. Tell us your iPhone or iPad model and what you were doing when it went wrong.
Email the team
[email protected]Please do not attach pattern files you bought; the name and page number are enough.
Common questions
A guided step is wrong. What do I do?
Tap the step and choose Edit to rewrite it. The original line from your pattern is shown under every step, so you can always check. If a whole pattern comes out badly, email us the pattern name and page number (not the file) and we will look at why.
How do I restore my Pro purchase?
Open Settings in Yarnstep and tap Restore Purchases, signed in with the Apple ID you bought it with.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, then Yarnstep. Pro stays active until the end of the period you paid for.
My iPad does not show my patterns.
iCloud sync is part of Pro. Check that both devices use the same Apple ID, that iCloud Drive is on, and that sync is turned on in Yarnstep’s settings on both. The first sync of a large library can take a few minutes on Wi-Fi.
I am moving to a new iPhone.
With Pro and iCloud sync on, install Yarnstep on the new phone and your library comes back. Without sync, an iPhone backup or Quick Start transfer brings the app data across.
How do I delete my data?
Delete patterns in the app, or delete the app. Data in iCloud can be removed in Settings, your name, iCloud, Manage Storage. Our privacy policy lists what else we hold and how to ask for it to be deleted.
Designers: see the designer promise for the opt-out list and pattern reports. Privacy questions: privacy policy.